Thank you for shopping at Terra Organics. We hope you are delighted with your purchase. However, if you are not entirely satisfied with your purchase, we’re here to help.
Cancellation Policy
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Order Cancellation by Customer:
- You may cancel your order within 24 hours of placing it.
- To cancel an order, please contact us as soon as possible.
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Order Cancellation by The Terra Organics:
- We reserve the right to cancel an order for various reasons, including but not limited to product unavailability, errors in pricing, or suspicious activity.
- In the event of an order cancellation by Terra Organics, we will notify you and issue a full refund.
Refund Policy
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Eligibility for Refund:
- Refunds are applicable for products that are damaged in transist.
- To be eligible for a refund, you must contact us within 7 days of receiving the product.
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Returns:
- To initiate a return, please contact us with your order number and details about the product you would like to return.
- Returned products must be in their original condition, unopened, and with all original tags and packaging.
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Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 3-5 business days.
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Non-Refundable Items:
- Certain items are non-refundable, including gift cards and perishable goods.
If you have any questions about our Cancellation & Refund Policy, please contact us at theterraorganics@gmail.com.
